Terms & Conditions

Welcome to our website. By engaging our services, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully.

1. General Payment & Contract Details

Payment Terms: Payment First / Payment After Cleaning Service within seven (7) days of service completion.

2. Limitation of Liability & Damage Claims

Liability Boundaries: The cleaning company and its cleaners shall not be liable for any damages or losses that are not the direct result of a faulty act or omission by the cleaner. This includes, but is not limited to, situations where the customer’s equipment was already malfunctioning or in poor condition when handed to the cleaner, or where the cleaner was simply acting under the direct instruction of the client.
Investigation & Assessment: Whether damages or losses are attributable to the cleaner’s faulty act or omission shall be determined on a case-by-case basis following an internal investigation by the company.
Liability Limit: In the event that the company’s investigation reveals that the damages or losses were indeed caused by the fault of the cleaner, the damages or losses shall be quantified according to the fair market value of the damaged item, up to a maximum liability limit of S$200.
Service Claims & Feedback: Any quality dissatisfaction or touch-up requests must be submitted in writing, accompanied by supporting photos, within 3 calendar days of service completion. Claims received after this period will not be entertained. Touch-up services are subject to Company assessment and verification, and verified claims will be scheduled promptly.

3. Specific Terms for One-Time & Ad-Hoc Cleaning

Lifting & Safety Limits:

Cleaners will not assist in lifting items or furniture that exceed 25kg for One-Time General Cleaning.
Cleaners will not assist in lifting items or furniture that exceed 50kg for One-Time Deep Cleaning.

Exceeding Hours & Package Adjustments:

There will be an additional charge per hour for any exceeding hours in the timeframe requested.
The agreed package purchased may be subject to adjustment if the actual time taken to complete the scope of work exceeds the initially contracted package; an applicable rate will be applied accordingly.
Deep Cleaning Add-ons: For one-time deep cleaning services, if additional tasks or hours are required, a charge of $30 (before GST) applies for each additional hour per cleaner.
General Cleaning Add-ons: For general cleaning services, if additional tasks or hours are required, the per-hour rate will be based on your signed package.

Cancellation & Rescheduling:

Late Cancellation: If a client cancels a session less than 48 hours before the scheduled start time, a 50% penalty charge of that particular visit will be incurred.
Rescheduling: Rescheduling is allowed only once, and strictly in cases of emergency or unforeseen circumstances. For a second instance of rescheduling, a 50% penalty charge of the total bill will apply. The rescheduled session must be utilized within the next 7 days.

4. Specific Terms for Regular Home Cleaning Contracts

Duration & Trial Period: The initial term of this Agreement shall be a 1-month trial.

Automatic Renewal: Upon the expiration of the initial 1-month trial, this Agreement shall automatically renew until either party provides written notice of its intention to terminate.

Termination of Contract: Either party may terminate this Agreement by providing 14 days’ written notice. Failure to provide such notice shall result in a termination fee equivalent to a 2-week service package.

Lifting & Safety Limits: Cleaners will not assist in lifting items or furniture that exceed 25kg for Regular Home Cleaning.

Rescheduling & Expiration:

Rescheduling of services is permitted within the one (1) month contract term without penalties.
However, if the services are not completed within the one (1) month duration, a penalty fee of twenty percent (20%) of the service charge for each delayed session shall be imposed.
Upon the expiration of this Agreement, if there is no confirmation from the client, any canceled or rescheduled sessions will be automatically appended to the schedule for the following two (2) weeks. No refunds will be provided for remaining sessions after this two-week period.

Cancellation Notice: Any cancellation made with less than forty-eight (48) hours’ notice in advance will incur a penalty charge equal to twenty percent (20%) of the service fee for each session.

Availability Note: Cancellation and rescheduling requests are subject to availability and may result in a different cleaner and a different time slot being assigned.